Refund Policy
1. Returns Eligibility
You may return most items within 30 days of delivery for a full refund, provided:
- Items are unworn, unwashed and in original condition
- Original tags and packaging are intact
- Proof of purchase is provided
2. Non-Returnable Items
The following cannot be returned:
- Personalized/custom-made products
- Pierced jewelry for hygiene reasons
- Items marked “Final Sale”
3. Return Process
To initiate a return:
- Log into your account at jumpfashions.com
- Navigate to “Order History” and select the relevant order
- Complete the return request form
- Pack items securely and attach the prepaid return label (UK only)
4. Refund Timeline
- Allow 5-7 business days for us to process returns upon receipt
- Refunds will be issued to the original payment method
- Shipping costs are non-refundable unless the return is due to our error
5. International Returns
- Customers outside the UK are responsible for return shipping costs
- Refunds will exclude original shipping fees and import taxes
6. Damaged/Defective Items
If you receive a faulty item:
- Contact us within 7 days of delivery
- Provide photos of the damage/defect
- We’ll cover all return shipping costs
7. Exchanges
For size exchanges:
- Return the original item following standard procedures
- Place a new order for the desired size
8. Store Credit Option
Alternatively, you may choose:
- Instant store credit (issued immediately upon return approval)
- E-gift card for future purchases
9. Late/Missing Refunds
If you haven’t received your refund:
- First check with your bank (processing may take 2-3 additional days)
- Contact us via the Help Center if unresolved
10. Policy Changes
We reserve the right to update this policy. The current version always applies.